Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
If you have concerns or would like any further information about how Bitcostar handles your personal information, you can contact us at firstname.lastname@example.org
You provide this information to us in the process of setting up an account, placing bets and using the services of the website. This information is required to give you access to certain parts of our website and related services. This data is collected when you:
- Register an account with Bitcostar
- Voluntarily provide it when using the website
- Personally, disclose the information in public areas of the website
- Provide it when you contact our customer support team
Our payment service provider MoneyMatrix Limited, Level 3A, St Julians Business Centre, Triq Elija Zammit, St Julians STJ3155, Malta (hereinafter “MoneyMatrix”) is required by law to report any activity that raises suspicion of money laundering, funding of terrorism, or any other illegal activity. To enable MoneyMatrix to fulfil these obligations, we transmit the following data to MoneyMatrix: transaction data and KYC documents, your name and address. MoneyMatrix will only process the personal data for the above-mentioned purpose and in accordance with all applicable data protection laws.
The information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.
Bitcostar strives to make our website as user friendly as possible and easy to find on the internet. Bitcostar collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
How and why we use your personal information
We use your personal information in a range of ways that fall into the following categories:
Your rights over your personal information differ according to which category and lawful basis these fall into. This section provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.
We use your personal information to enable you to use our websites, to set up your account, participate in the online casino and to provide you with customer service assistance. To provide our products and services, we share your information with external organizations working on our behalf. Further information can be found in the Sharing Information section. This category covers the essential activities required for us to provide you with the services you use or have signed up for. If you don’t want your information used in this way, your option is to not use our services and close your account. Bitcostar will use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behavior and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. We are required to carry out these activities to provide our products and services legally, responsibly, and in line with the requirements stipulated by regulators. We cannot provide you with our services without carrying out these activities, if you don’t want your information used in this way, your option is to not use our services and close your account.
If you have given us your consent to do so, we will send you offers and promotions via email, SMS or online. We do not share your information with third parties for them to use for their own marketing. You have the right to withdraw consent or update your marketing preferences at any time.
Your rights to rectification. If you believe the personal information, we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact email@example.com
If you would like a copy of the personal information, we hold about you, you should request it by emailing firstname.lastname@example.org and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we’ve received it, we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take, such request may also incur an administration cost.
If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the Office of the Information and Data Protection Commissioner in Curacao by completing this form.
You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right. The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or *for the establishment, exercise or defense of legal claims.
We may disclose your Personal Data to third parties:
Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside the EEA or adequate jurisdictions, we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but are not limited to the following:
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version TLS 1.2 with 256-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, bitcostar takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete or destroy it.
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of user behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of bitcostar, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data
Place of processing: US-PrivacyPolicy-Opt out
The Services operate ‘AS-IS’ and ‘AS-AVAILABLE’ without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
Version 1.0 dated 22/01/2019